Firmware upgrade issue.

This is exactly what I experienced while upgrading from 1.2 to 2.0. I have tried reinstalling Kies and using the troubleshoot connection option but I get the same result.

I really want to update to 2.0.. Please help.

I used two computers for the update, one is with WinXP and the other one was Win7 Ultimate. I have the latest version of Kies which is 2.3.2.12054_20 for both PCs.

I have read another thread (http://www.samsungwaveforum.com/samsung-wave-troubleshooting/kies-update-to-2-0-failed-emergency-recovery-failed-help-!/) about the similar issue of her phone having connection problems and this is what she did:

"...Logic said it had to be communication between laptop & phone, so after several attempts I did get past the 'phone-exclamationmark-laptop' icons to the blue-square/red writing screen. Sorted, and am now happily running 2.0. Bada-boom !
Thanks to help elsewhere on here, I was also able to fix the Wi-Fi issues.
What a great site - wish I'd found it before ..."

In my case, I also did several attempts (5 actually), but Kies just can't recognize my phone after it has downloaded the 2.0 FW. Flashing manually is also not an option for me because I'm not good at doing such thing that I might brick my phone.

I also remember doing a factory reset (I did the master reset under settings), as what you've told me before.

I really don't know what to do now. LOL.

Maybe it's just the connection problem between the phone and the PC. I'll google the Samsung Registry Cleaner anyway.

Thanks for the time and effort, BBB!

Thanks for the screenshot. I did a quick search on Google about this.
http://s3ts.co.in/wordpress/index.php/2012/04/22/pc-failed-to-recognise-the-mobile/

So, do you have any other USB devices plugged into your computer besides the phone?

I just read the article. I suppose the drivers are installed correctly because I just updated Kies and did the troubleshoot connection error option whenever the PC cannot recognize the phone.

So... you think it's the broadband modem that's hindering the update process?

Yeah, I would like to try removing the usb modem, maybe it would work for me too.
But, I don't have another type of internet connection here. You think after Kies has finished downloading the files, I could just disconnect or remove the internet usb modem from the computer? Installing the FW doesn't require an internet connection, right?

I can do a 'how to guide' if you are interested. Haven't flashed for a couple of weeks, so it's overdue 
It will have to be in another thread.
Just let me know which country code you need, and i'll stick up the required links to f/w and software needed.