This is related to earlier topic that seems to have been locked:
http://www.samsungwaveforum.com/samsung-wave-how-to/how-to-recover-the-security-password/Bada OS is stupid OS! Same goes for Samsung company...
First of all the phone gets locked in 5 wrong tries.. there is no way to modify number of tries. Secondly no-one knows receovery password and the only way to recover the phone is to get it flashed! You loose all your data and also money (for getting it flashed and in turn loosing your data)!
Samsung service center charges for recovery blaming it as "User Error"! How can it be user error if we are never provided recovery password?! Had the user been provided with recovery password and then he would have forgotten it, could it be termed it as "User Error"!
This is simple exploitation of consumer. It is very easy to get the phone locked. Kids in house may lock it while playing. Someone may just lock it while rubbing on the screen unmindful of password screen. In my case the phone just hanged and when I hard booted it, it threw recovery password screen. I have seen all three scenario on self or on friends. Mine has been locked second time.
The recovery passwrod given by "technical team" of customer care center does not work! They refer you to Service center and Service center folks has these standard replies for all such complaints:
1. Sir you must have forgotten the password. Even after flashing they wont provide you with recovery password as they simply dont know it or its repeated money minting complaint.
2. The utility to unlock it (flash it) is being downloaded. (This is just to buy time and show how difficult is it to flash the phone!)
3. We'll return you the phone as new as you bought it!
Even after so many complaints if Samsung is not doing anything for this complaint... just shows how pathetic the company is towards consumer complaints!
I simpy feel like throwing the phone out and will do it soon...
